Our mission is to provide a safe space for our artists, students and guests to be themselves, relax, learn, grow and enjoy.

1. PARKING
   Please park in the lot with black gates labeled "409 Canal," located on the opposite side of the building from the Kinsmen parking lot. After parking, walk down the brick trail; we are the third door on the left. If this lot is full, there is a large parking lot across the street from the 409 Canal Main Entrance. Use the crosswalk and enter through the main entrance. The employee entrance on Canal Street is for staff only and does not have a crosswalk, so please use the main entrance.
2. NO CHILDREN
   Children are welcome in the salon by appointment only. While many children are well-behaved, our mission is to provide a safe and relaxing environment for our guests and artists. To maintain this atmosphere and reduce the number of people in the salon, children may only be present if they have a scheduled appointment. If this policy is violated, management will provide a verbal reminder in person.
3. NO ADDITIONAL GUESTS
   Please refrain from bringing additional guests to your appointment. Due to the salon's size, the pandemic, and our commitment to creating the best environment for our clients and staff, we cannot accommodate guests of guests on the salon floor or in the reception area. If you arrive with one guest, they may wait in the reception area if space allows. However, multiple guests will not be permitted inside The Network. They are welcome to wait in the building's common area or in your car. If this policy is not followed, management will ask the additional guests to wait in the building lobby or the car. The only exceptions are parents accompanying a minor or a guest with special needs who has an appointment.
4. PAYMENTS BETWEEN CLIENTS AND STYLISTS
   Hair services, payments, questions, concerns, and adjustments are to be handled directly between you and your stylist. The Network operates as a booth rental salon, meaning all stylists are independent contractors who run their own businesses within our facility. They rent a chair at The Network and manage their own independent operations. For any questions regarding your hair, please contact your stylist directly.
5. PRODUCT EXCHANGE/ REFUND POLICY
   If you are not satisfied with products purchased through The Network, we are happy to exchange them for a product of equal or lesser value, provided they have been used only once. We cannot offer refunds on opened products. If you wish to exchange for a higher-priced item, you will be responsible for the price difference. Products that are less than 90% full cannot be exchanged, and refunds will not be issued for opened or used items. Unopened products may be returned or exchanged within 14 days of purchase. Please note that The Network is not responsible for sales made directly between you and your stylist.
6. DOG POLICY
   Dogs are welcome in the salon only with prior permission from the management team. While we love dogs, we cannot accommodate all clients bringing their pets since we already have two dogs in the salon almost full-time. Please call the salon at 860-426-3642 to request permission the day before your appointment. Do not bring a dog without notifying your stylist or management. Dogs in the salon must be leashed at all times and remain with their owner
7. STYLIST BOOKING POLICIES
   Please be mindful of your stylist's booking and no-show policies, which are listed on their artist pages. If their policies are not clearly stated, please ask for details before booking your appointment.

Thank you for understanding and respecting our facility. If you have any questions, concerns, or feedback about these policies, please email the owner, at [email protected].